Agentforce Technical Release Readiness - September 2026
Explore the features of the Agentforce platform released in September 2026, designed to streamline customer interactions and enhance user experience. Key updates include Agent Memory for personalized service, the ability for WhatsApp users to switch seamlessly between voice and text, and improvements like the Enhanced Chat V2 that keeps messages visible while waiting for responses. Voice channels have also been upgraded with the integration of SIP X-headers, allowing for smoother handoffs into Salesforce. Builders benefit from new tools for version control and can easily manage complex updates to agents, including dynamic messaging components and structured JSON outputs.
For more information, please visit the official release notes: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_copilot.htm&release=264&type=5