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Agentforce Voice Nov'25 Enablement Session
Deck of this session can be found here https://partners.salesforce.com/069KX0000010AOY
In this Agentforce Voice Enablement Session, we covered:
1. The Urgent Need for Voice AI in Service Today
2. Agentforce Voice Overview: From IVR to IVA
3. The Central Role of Agentforce Voice in the Service Portfolio
4. Key Use Cases and Measurable Business Outcomes
5. Pricing
6. Telephony Deep Dive: PSTN & SIP
7. Seamless Agent Handoff: Escalation via Service Cloud
8. Live Demo of configuring Agentforce Voice + Salesforce Voice
9. Availability, Prerequisites, and Roadmap